These policies outline our practices relating to collection, use, disclosure and security of personal information provided through access to, or use of our websites. By using the site, you also agree with the following terms of service.


What Personal Information We Collect and How We Use It

We collect information for the purposes of contacting you, market research, promotional activity, contests, surveys and advertisement mailings.

This information is collected only when you enter it yourself.

Examples of personal information collected are contact details such as name, postal address, email address and phone number.

We use your personal information for the following purposes:

  • to develop and maintain our relationship with you and to communicate with you;
  • to address your enquiries or respond appropriately;
  • to develop and improve our products, services and websites and to advise you about new products and services from our websites and/or sponsors that may be of interest to you;
  • to inform you of promotional events;
  • to protect our business interests and the interests of our consumers, and to meet requirements imposed by law.

When We Disclose Your Personal Information

We do not sell, share, license, trade or rent your personal information outside our network of websites and related services.

We may disclose personal information to third parties such as suppliers or promotional agencies, engaged to assist in providing services to you or to carry out one or more of the purposes described above.

We protect your personal information with appropriate security measures and require suppliers, advertising promotional agencies to do the same.

We reserve the right to co-operate with local, state and federal officials in investigations relating to Personal Information (including private electronic communications transmitted on any of our websites) or any purported unlawful activities.

Knowledge and Consent

We collect personal information only when you voluntarily provide it.

If you do not want us to have access to your personal information, please do not provide it while using our sites.

Cookies & IP Addresses

We use cookies on our network of websites.

When communicating with our website through a mail-in form, your IP is logged onto our server.

Also, our host monitors traffic for keeping track of statistics and for network security reasons.

How We Protect Your Personal Information

We make all commercially reasonable efforts to protect personal information collected from you, against loss and unauthorized access. Access to your personal information is restricted to selected employees or representatives.

In addition, we employ accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

Retention of Your Personal Information

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, to comply with applicable laws and for the duration and extent of our business practice.

Links to Third Party Sites

Our website may offer links to other websites which we do not control.

You should be aware that operators of linked websites may also collect your personal information (including information generated through use of cookies) when you link to their websites.

We are not responsible for how such third parties collect, use or disclose your personal information.

Third Party Advertising

We do not use third-party advertising companies or networks to serve ads to you when you visit our websites.

Changes in this Privacy Statement

We reserve the right to modify this privacy policy at any time, without prior notice.

Last update: November, 2020

Your Acceptance of These Terms

By using our websites, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website.


This is a secure (SSL) website and online booking is directly with Orlando Houseboat.  Nevertheless, we are not privy to your payment details, our Resonline booking engine passing transactional data via secure API connection to Australia Post’s PCI DSS compliant SecurePay gateway.